Jun 2026
We've made a real shift in terms of how things are done. We had training to onboard staff to begin with, and from there have continued to do our own in house CPD. There's a good balance of challenge and support, and the dialogue is more open because this is no longer high stakes. The actual process saves hours and is far more insightful than the paper based approaches that we used to do. Having everything centrally changes everything.
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