Review of Satchel One
Feb 2025
Whilst the system itself is considered, I have used better but the main issue is the customer support or lack of it and no resolution to an ongoing issue.
Reply from Satchel One:Hi Shayne,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve experienced issues with detentions and our support response. This is certainly not the level of service we strive to provide.
Our Head of Partner Success is emailing you today in the hopes of arranging a video call; please do book in a slot so that we can assist you with a resolution.
Your feedback is invaluable in helping us improve, and we really appreciate your patience.
Best,
Lukas
Shayne Taylor found Satchel One:
- Slightly improves school processes“Whilst its good at some things, there is an ongoing issue with detentions which has been reported at least 6 times by numerous members of staff and it is still not reolved.”
- Slightly improves parent engagement
- Slightly reduces teacher workload
- Slightly improves teaching efficiency
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